سياسة رد الأموال

1.  Return and exchange is within fourteen (14) days from the date of purchase.
2.  Subject to Return and Exchange are all items including: Stationery, Bags, Gifts, Toys, and Electronics; unless found with a manufacturing defect.
3. Accepting shipment from shipping company declares that the shipment (package) is in good condition and it is sealed upon receiving.
4. To benefit from return, exchange, and warranty services, original invoice is required. Warranty services are limited to all toys and electronics only.
5.  Returns and exchange services are available if products are in their original condition with original packaging.
6. Promotional item(s) can be returned with the main purchased item if the promotional item is in original condition when purchased, otherwise promotion price will be deducted.
7. Item(s) purchased using gift certificate, voucher, or credit card cannot be refunded in cash.
8. For return to origin (RTO) items, the customer will be charged with the amount of ten (10) AED only for courier charges.

• The Bookshop Library Est. will replace devices with a manufacturing defect (non-software) with a similar item within seven (7) days of purchase date based on following condition:

1. The device must be returned with the Original packaging along with the box, user manuals and accessories.
2. Free of scratches or signs of misuse of the device.
3. A technical report from the management might be required prior to replacement.